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Most conventional cleaners contain chemicals that are poorly tested for human safety and don't have to disclose their ingredients. Short-term exposure can cause skin irritation, coughing, and respiratory issues. Long-term exposure has been linked to hormone disruption, developmental problems, and cancer. They also run largely untreated into our ecosystems, harming wildlife and vegetation.

It means we only use verified, safe ingredients and we disclose 100% of them. We cross-reference every ingredient against the Environmental Working Group (EWG) and MADESAFE databases, which together ban over 6,500 harmful chemicals, tested for human and environmental safety.

Yes,  we focus on:

• Biodegradable formulas
• Local sourcing (East Africa)
• Low-impact manufacturing
• Recycled packaging

For more information, visit our Sustainability page!

Yes, all products are made at our factory in Kiambu County, Kenya.. We are a certified Made In Kenya brand.  We source locally whenever we can!

We disclose 100% of our ingredients, most of which are recognizable botanicals, minerals, and plant-based inputs. We focus on four key production processes, with soap being our passion. Our solid and liquid soaps are made through a traditional process called saponification, combining vegetable oils (coconut, sunflower, canola) with lye to create real soap and natural glycerin. Our key oils are sourced from Kenyan farms in Kwale, Nakuru, and Mt Kenya. We also produce natural disinfectants, pest control products, sulfate-free home and personal care products, and infused vinegars.

Because our products are made from natural ingredients, color and scent may vary slightly from batch to batch.

• Synthetic fragrances
• Artificial dyes
• Palm oil
• Parabens
• SLS / SLES (sulfates)
• Optical brighteners
• PEGs

We consider a 360 approach when choosing what not to use - though some ingredients may be biodegradable or safe for humans, we consider the sourcing, and manufacturing impacts of using these ingredients.

Yes,  our plant-based formulas are gentle and free from the harsh chemicals that typically cause skin reactions. If you have extremely sensitive skin, we recommend patch testing new products first. 

Please read all of our packaging and labeling for proper storage, and use.

We also have a dedicated line of fragrance-free products in our Sensitive Skin line.

We formulated our products with our furry friends in mind. That being said, some animals are sensitive to essential oils. The concentrations we use in our home care products is not harmful to pets. For our pet products - we recommend the unscented versions for cats, or dogs under 6 months of age.

Video tutorials are on our YouTube channel, Grounded Africa. Please have a look at our Blog page for video tutorials.

All products have instructions and ingredients listed on the label. Follow the dosing instructions for best results. Visit our blog  for our product user guides, and videos..

You can find our full range in Kenya here on our website. This includes all refill options and sizes, and even replacement packaging. We also accept walk-in customers in Kenya at our factory - Monday-Friday 9am - 5pm. 

Use our store locator on our Locations’ page to locate your nearest stockist. If your preferred shop doesn't carry a product, send us a DM or contact us and we'll flag it to the retailer.

International shipping via DHL is coming soon. Contact us via the contact page to register your interest or request a quotation. All duties, customs, and additional taxes or clearance fees are borne by the customer.

In Kenya

• Nairobi: Next-day delivery for orders placed by 4pm, Monday–Friday. Weekend orders are processed the following Monday. Free delivery for orders over KES 10,000.
• Outside Nairobi (Kenya): 2-day delivery via Fargo Courier. Delivery cost depends on distance and weight.

In East Africa (Rwanda, Tanzania, Uganda): Add your products to cart and submit a quotation request to your distributor. They’ll review your order and get back to you with delivery timelines.

International shipping- Shipping via DHL is coming soon. Contact us via the contact us page to register your interest or request a quotation.

We accept the following payment methods, processed by third parties:

• M-Pesa via our Buy Goods Till 650 363 (processed through Safaricom), or through Paystack at checkout.
• Card payments — Visa, Mastercard via Paystackl

Mobile money - ApplePay via Paystack.

Delivery cost depends on location/distance. In Kenya - enter your address to see shipping rates.

In Kenya:

Opt in to our What’s App updates at checkout.

• Nairobi - Yes,  once your order is placed, you will receive a confirmation email.  Deliveries are made between 10am–6pm. Orders placed by 4pm Monday–Friday arrive the next day; later orders are delivered the following working day. Weekend orders are processed on Monday.
• Outside Nairobi (Kenya) - Yes, you will receive a Fargo tracking reference once your order ships, allowing you to follow your parcel's progress.

East Africa (Rwanda, Tanzania, Uganda): Contact your regional distributor for tracking reference.

International shipping - Shipping via DHL is coming soon. Contact us via the contact us page to register your interest or request a quotation.

We do not accept returns due to change of mind or dissatisfaction. Additionally, Our products are made from natural ingredients, slight variations in color and scent from batch to batch are normal and not considered defects. We will repair, replace, or refund items that are:

• Damaged in transit (broken seal, leaking, cracked bottle)
• Faulty (mould, separation, genuine product defect)
• Incorrect item delivered-  you received something different from what you ordered

Contact us within 7 days of delivery with photos and your order number. We'll arrange a free return and resolve the issue promptly.

See our Terms & Conditions for more information.

Once a return is approved, refunds are processed within 10 business days back to your original payment method. M-Pesa refunds are typically faster. We'll keep you updated throughout.

Yes,  a majority of base packaging is made from 100% recycled plastic, glass, or paper, all sourced and manufactured locally in Kenya. The types of plastic we work with are highly recyclable. We also offer replacement parts here on our website - like surface spray tops, and foaming pump tops.

Yes,  a majority of base packaging is made from 100% recycled plastic, glass, or paper, all sourced and manufactured locally in Kenya. 

If in Nairobi, After use, you can:

• Return directly to our riders when ordering online
• Return via Greenspoon van deliveries
• Drop off at our depots: Langata Link, Shamba Cafe (Loresho), or ECANDI (Rosslyn)
• Drop at Mr. Green Africa points at participating Total stations around Nairobi

We have dedicated bulk refill stations at Shamba Cafe, Revitabliss (Kilifi), Langata Link, and ECANDI (Rosslyn). That being said, we make a lot of products - so refill stations will only hold a selection of items. Contact us with suggestions! 

In Kenya, most of our products come in recyclable, refillable packaging. Things like trigger sprays and dispensers are typically not recyclable, but the refill items in 1L, 5L, or 25L jerrycans are recyclable and returnable HDPE plastic. They also save you money on each refill!

Yes, we have bulk solutions for offices, hotels, schools, restaurants, and more. Get in touch via our contact us page and we'll find the right fit for your operation.

Yes, we offer bulk purchasing and can discuss custom product development or co-branding for the right partners. Reach out via our contact page to explore options.

We'd love to hear from you. We currently work with over 175 retail outlets globally (concentrated in East Africa) and are always open to new partnerships, and distribution arrangements. Contact Us and our team will be in touch.